{"id":32565,"date":"2022-06-02T16:33:40","date_gmt":"2022-06-02T23:33:40","guid":{"rendered":"https:\/\/www.casino.org\/vitalvegas\/?p=32565"},"modified":"2022-06-02T16:38:44","modified_gmt":"2022-06-02T23:38:44","slug":"luxor-joins-list-of-las-vegas-hotels-phasing-out-room-service","status":"publish","type":"post","link":"https:\/\/www.casino.org\/vitalvegas\/luxor-joins-list-of-las-vegas-hotels-phasing-out-room-service\/","title":{"rendered":"Luxor Joins List of Las Vegas Hotels Phasing Out Room Service"},"content":{"rendered":"\n

We knew the writing was on the wall, but we can now confirm they’re hieroglyphics.<\/p>\n

Luxor (the pointy one) is joining the growing list of Las Vegas casinos without traditional room service.<\/p>\n

An internal memo describes a service called “Luxor Express,” described as a “brand new in-room food and beverage delivery program.”<\/p>\n

\"Luxor
The Luxor beam has been turned down in recent years to save money. Cue the sad trombone.<\/figcaption><\/figure>\n

The memo says, “Starting tomorrow [June 3, 2022], guests will be able to order through their own mobile device from Pyramid Cafe or Backstage Deli
\nand have it conveniently delivered to their room.”<\/p>\n

The communication also says, “Initially, Luxor Express will be available 7:00 a.m. to 1:45 p.m. daily from these two outlets to guests staying in the West and East towers. Within the next few weeks, Luxor Express will be extended to Pyramid Rooms. After this first stage, Luxor Express will add Diablo’s Cantina and Public House as additional options and extend operating hours.”<\/p>\n

\"\"
We love us some Diablo’s Cantina, so we’re good.<\/figcaption><\/figure>\n

As usual, there’s more to the story, and as usual, it’s economic.<\/p>\n

Room service in hotels is often a loss leader, an amenity for guests. Loss leaders aren’t really a thing at the moment, so a number of Las Vegas hotels have switched to variations of Luxor Express.<\/p>\n

Resorts World, for example, lets guests order from any of its 40 restaurants (most in the Famous Street Eats food court) through Grubhub.<\/p>\n

Such services are a form of outsourcing. Labor is the biggest cost in the room service department, so not having room service avoids the expense entirely.<\/p>\n

“Labor efficiencies,” as they say in the hospitality business.<\/p>\n

If only someone had seen this coming!<\/p>\n

\n

Room service went away in Las Vegas resorts and nobody’s really talking about it.<\/p>\n

— Vital Vegas (@VitalVegas) June 16, 2021<\/a><\/p><\/blockquote>\n