{"id":328706,"date":"2024-08-23T12:01:55","date_gmt":"2024-08-23T17:01:55","guid":{"rendered":"https:\/\/www.casino.org\/news\/?p=328706"},"modified":"2024-08-23T12:09:04","modified_gmt":"2024-08-23T17:09:04","slug":"mgm-resorts-charges-15-per-night-to-book-rooms-through-humans","status":"publish","type":"post","link":"https:\/\/www.casino.org\/news\/mgm-resorts-charges-15-per-night-to-book-rooms-through-humans\/","title":{"rendered":"MGM Resorts Charges $15 Extra Per Night to Book Vegas Rooms Via Humans"},"content":{"rendered":"

Booking directly from a casino resort on the Las Vegas Strip may sometimes still get you a better rate than an online travel agency. But if you try to do it over the phone, beware of a new fee that\u2019s recently come to light.<\/p>\n

\"\"
The 12 Las Vegas Strip properties operated by MGM Resorts are all suspected of charging $15 more per room, per night, for reserving it through a live agent. (Image: Wikimedia Commons)<\/figcaption><\/figure>\n

MGM Resorts is apparently charging $15 extra per room, per night, <\/em>if the room was reserved through a human. The charge will show up on your final receipt upon checkout, where it’s called an \u201cICE Contact Center Fee.\u201d<\/p>\n

One recent visitor — who shared their bill, and their displeasure, with Twitter user @HeatherBenson75<\/a> — paid MGM $15 for each night of a three-day stay booked through a live agent. Including the $6.03 tax charged on the fee, the total charge for not booking online was $51.03.<\/p>\n

That\u2019s 1,020 nickels, or 510 dimes.<\/strong><\/p>\n

\"\"
The live-agent booking fee is shown on this bill, reportedly from an MGM Las Vegas property that was not identified. (Image: X\/Twitter\/@heatherBenson75)<\/figcaption><\/figure>\n

\u201c@MGMResortsIntl trying to phase out their Reservations department by slapping a $15 per night fee on every booking you make with a live agent in their call center is disgusting,\u201d @HeatherBenson75 tweeted. \u201cThey do NOT care about their employees!\u201d<\/p>\n

\u201cFor seniors or those who prefer to speak to an actual person, this is obscene,\u201d noted @702YankeeBabe in the tweet\u2019s comments. \u201cPeople shouldn’t have to pay to book a stay. Hit with parking and resort fees, what’s next? Fees for toilet paper?\u201d<\/p>\n

\u201cCharging a booking fee per night is highway robbery,\u201d added @buffalodazzler. \u201cNot a good look.\u201d<\/p>\n

Junk Heaping<\/h2>\n

The push for full transparency in hotel fees — which can add hundreds of extra dollars to a final bill \u2014 resulted in the\u00a0No Hidden FEES Act of 2023\u00a0(H.R. 6543). Introduced by Young Kim (R-CA) and Kathy Castor (D-Fla.) last December, the bill would require hotel operators to include all mandatory fees when displaying or advertising the price for a reservation.<\/p>\n

The bill passed by a whopping 384-25 vote in the GOP-controlled US House of Representatives on June 11, and is now under consideration by the Senate, where the similar Hotel Fees Transparency Act \u2013 introduced by Amy Klobuchar (D-Minn.) and Jerry Moran (R-Kans.) in July 2023 — also awaits a full Senate vote.<\/p>\n

If MGM Resorts responds to Casino.org<\/em>\u2019s request for a comment on this policy, we will update this story with that comment.<\/p>\n","protected":false},"excerpt":{"rendered":"

Booking directly from a casino resort on the Las Vegas Strip may sometimes still get you a better rate than an online travel agency. But if you try to do it over the phone, beware of a new fee that\u2019s recently come to light. MGM Resorts is apparently charging $15 extra per room, per night, […]<\/p>\n","protected":false},"author":78,"featured_media":328710,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[81886],"tags":[92130,92128,23,82012,92129,82024],"acf":[],"yoast_head":"\nMGM Resorts Charges $15 Extra Per Night to Book Vegas Rooms Via Humans - Casino.org<\/title>\n<meta name=\"description\" content=\"Booking directly from a casino resort on the Las Vegas Strip may sometimes still get you a better rate than an online travel agency. 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