{"id":104196,"date":"2019-05-03T11:41:17","date_gmt":"2019-05-03T18:41:17","guid":{"rendered":"https:\/\/www.casino.org\/news\/?p=104196"},"modified":"2019-05-03T11:41:17","modified_gmt":"2019-05-03T18:41:17","slug":"calls-for-code-of-conduct-over-river-rock-casino-dealer-abuse","status":"publish","type":"post","link":"https:\/\/www.casino.org\/news\/calls-for-code-of-conduct-over-river-rock-casino-dealer-abuse\/","title":{"rendered":"British Columbia Calls for Gambler\u2019s Code of Conduct Over VIP Dealer Abuse at River Rock Casino"},"content":{"rendered":"

Physical assault, sexual harassment, verbal abuse, death threats, chair-throwing — it\u2019s all just part of the job if you\u2019re a dealer the high-roller tables, allegedly.<\/p>\n

\"River
The River Rock Resort in Richmond, near Vancouver, has been in the headlines for all the wrong reasons of late. A new report alleges that verbal abuse bordering on threats was a daily reality for staff. (Image: Great Canadian Gaming)<\/figcaption><\/figure>\n

Or at least, these are some of the indignities that employees at the River Rock Casino in Richmond, British Columbia, have had to endure, according to a damning new report that alleges VIP customers were held to a different standard of behavior than regular gamblers by casino management.<\/p>\n

The report was conducted by security firm Paladin at the behest of the BC Lottery Corp and based on 460 interviews with the casino\u2019s 1,200 front-line staff about incidents that occurred at the casino in 2017. It found over a dozen serious examples of assault, sexual harassment, and threats towards dealers went unreported<\/p>\n

Daily Abuse<\/strong><\/h2>\n

According to the testimony of several dealers and supervisors, \u201cverbal abuse bordering on uttering threats occurs daily, if not hourly.\u201d<\/p>\n

River Rock\u2019s VIP lounge, the Dogwood Room, was singled out for alleged \u201cpoor standards of player behavior and complicit supervisors and managers.\u201d<\/p>\n

In one incident when, a drunk VIP physically assaulted a staff member, he was encouraged by the casino to write out a check for $2,000 to resolve the matter, according to the report.<\/p>\n

The most obvious concern for many interviewees is the belief that (River Rock) allows problematic behavior from its VIP guests to occur at a level it would not allow from its non-VIP guests,\u201d the report claims.<\/p><\/blockquote>\n

One \u201cinsider\u201d told CTV News that, \u201cVIP players can do whatever they want. They just allow it to happen.\u201d<\/p>\n

BC AG David Eby has called for a code of conduct that would set down the behavior expected of all gamblers, VIPs included, and outline the penalties a patron would face if they break the rules.<\/p>\n

\u201cI found it concerning the idea that there was a different level of treatments for people in the VIP room than the floor,\u201d he told CTV. \u201cThe VIPs are spending money, the customers with more money get more attention and it\u2019s a bigger deal if they\u2019re banned from the facility.\u201d<\/p>\n

Money-Laundering Scandal<\/strong><\/h2>\n

Since coming to office in 2015, Eby has led the cleanup of the BC casinos. The sector has been engulfed by a dirty cash scandal<\/a> and accused of becoming a money-laundering hub for international criminal syndicates, to which casino management and authorities are alleged to have turned a blind eye.<\/p>\n

The River Rock Casino was singled out<\/a> in a 2016 police report for having allegedly \u201cfostered a culture of accepting large bulk cash transactions.\u201d<\/p>\n

“Source funds and\/or source of wealth information is not gathered for high risk, high volume cash players” at the casino, the report said.<\/p>\n

River Rock Casino\u2019s owner Great Canadian Gaming said in an official statement it had, \u201cno tolerance for any type of conduct that may put the safety or security of any person at risk.\u201d<\/p>\n","protected":false},"excerpt":{"rendered":"

Physical assault, sexual harassment, verbal abuse, death threats, chair-throwing — it\u2019s all just part of the job if you\u2019re a dealer the high-roller tables, allegedly. Or at least, these are some of the indignities that employees at the River Rock Casino in Richmond, British Columbia, have had to endure, according to a damning new report […]<\/p>\n","protected":false},"author":36,"featured_media":104200,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[21,18,13592],"tags":[],"acf":[],"yoast_head":"\nBC Calls for Code of Conduct Over River Rock Casino Dealer Abuse<\/title>\n<meta name=\"description\" content=\"British Columbia attorney general wants a code of conduct in the province\u2019s casinos after report says River Rock tolerated abuse of dealers by VIPs.\" \/>\n<meta name=\"robots\" content=\"noindex, follow\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"BC Calls for Code of Conduct Over River Rock Casino Dealer Abuse\" \/>\n<meta property=\"og:description\" content=\"British Columbia attorney general wants a code of conduct in the province\u2019s casinos after report says River Rock tolerated abuse of dealers by VIPs.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.casino.org\/news\/calls-for-code-of-conduct-over-river-rock-casino-dealer-abuse\/\" \/>\n<meta property=\"og:site_name\" content=\"Casino.org\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/Casino.OrgNews\" \/>\n<meta property=\"article:published_time\" content=\"2019-05-03T18:41:17+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.casino.org\/news\/wp-content\/uploads\/2019\/05\/river-rock-1.png\" \/>\n\t<meta property=\"og:image:width\" content=\"700\" \/>\n\t<meta property=\"og:image:height\" content=\"511\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"Philip Conneller\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@casinoorgphilc\" \/>\n<meta name=\"twitter:site\" content=\"@Casino_Org\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Philip Conneller\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.casino.org\/news\/calls-for-code-of-conduct-over-river-rock-casino-dealer-abuse\/\",\"url\":\"https:\/\/www.casino.org\/news\/calls-for-code-of-conduct-over-river-rock-casino-dealer-abuse\/\",\"name\":\"BC Calls for Code of Conduct Over River Rock Casino Dealer Abuse\",\"isPartOf\":{\"@id\":\"https:\/\/www.casino.org\/news\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/www.casino.org\/news\/calls-for-code-of-conduct-over-river-rock-casino-dealer-abuse\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/www.casino.org\/news\/calls-for-code-of-conduct-over-river-rock-casino-dealer-abuse\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.casino.org\/news\/wp-content\/uploads\/2019\/05\/river-rock-1.png\",\"datePublished\":\"2019-05-03T18:41:17+00:00\",\"dateModified\":\"2019-05-03T18:41:17+00:00\",\"author\":{\"@id\":\"https:\/\/www.casino.org\/news\/#\/schema\/person\/58769b72851c8cf117fb58ca150ebf8b\"},\"description\":\"British Columbia attorney general wants a code of conduct in the province\u2019s casinos after report says River Rock tolerated abuse of dealers by VIPs.\",\"breadcrumb\":{\"@id\":\"https:\/\/www.casino.org\/news\/calls-for-code-of-conduct-over-river-rock-casino-dealer-abuse\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.casino.org\/news\/calls-for-code-of-conduct-over-river-rock-casino-dealer-abuse\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/www.casino.org\/news\/calls-for-code-of-conduct-over-river-rock-casino-dealer-abuse\/#primaryimage\",\"url\":\"https:\/\/www.casino.org\/news\/wp-content\/uploads\/2019\/05\/river-rock-1.png\",\"contentUrl\":\"https:\/\/www.casino.org\/news\/wp-content\/uploads\/2019\/05\/river-rock-1.png\",\"width\":700,\"height\":511,\"caption\":\"The River Rock Resort in Richmond, near Vancouver, has been in the headlines for all the wrong reasons of late. 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